Service Businesses
Our mission and passion is to fuel the enduring success of small and medium-sized service businesses, by helping them provide their customers with a consistently stellar experience.
This is especially vital for service companies, because there is no product to make it worth the customers’ while to endure a poor experience. Customer experience is also most crucial to small and medium-sized businesses, because customers have higher expectations of SMBs, than they do of large companies, who have already conditioned them to expect a mediocre experience or worse. For small businesses, it’s often one strike and you’re out.
Attract more of the right customers/clients.
Keep your customers for life.
Generate much more repeat business and motivate your customers to refer others.
Make it easy for customers to follow up with you and encourage them to do so.
Feature your customer-centric approach in your branding and marketing.
Find the right CX technology and the right mix of human and automated interaction.
We will help you in the following ways:
Solicit Customer Feedback
Send customer surveys and really listen to and analyze what your customers are telling you. Show your customers that you really care about them and their best interests.
Stay Well Informed
Make sure your employees are well informed about your services. Make sure your CSRs and field representatives are as dedicated as you, the owner, to acting in the customers’ best interests.
Understand Service History
Make sure your employees, who interact with customers, know the service history of the customer they are helping, so that customers do not have to repeat themselves any more than necessary.
Teach Core Values
Make sure your current and prospective employees are aligned with your core values. Hire for attitude, as much as or more than for aptitude. Build strong connections with your customers, by employing empathy. This can be taught to your employees.
Make It Easy
Make it easy for customers to get in touch through their preferred medium. The phone is still important, but be sure to provide text, email, web-chat details, to suit any preference.
Have Confidence in Pricing
Be confident in your pricing and don’t undercharge (but don’t overcharge either). Customers are almost always willing to pay more to work with a company that will treat them well.
Create Initial Understanding
Make sure customers have a good understanding of what you are doing from the start — always consider things from the customers’ point of view and try hard to “get it right the first time.”
Have Happy Employees
Make sure all your employees are happy, because it will impact upon their communication with customers and the customers will notice.
Need Help?
When all is said and done, customer experience is the key to retaining customers and achieving enduring success — and it’s something you can control.
Who we serve
We work with all types of service providers such as:
Field Services
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Air Duct Cleaning
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Appliance Repair
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Basement Remodeling
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Basement Waterproofing
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Bath Remodeling
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Bed Bug Removal
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Chimney Cleaning
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Decks
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Drain Cleaning
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Drywall
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Electricians
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Fencing & Gate
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Fire & Water Restoration
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Flooring
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Foundation Repair
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Foundation Waterproofing
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Garage Doors
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Geothermal
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Handyman
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HVAC Service
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Home Automation
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Insulation Companies
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Kitchen Remodeling
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Landscaping
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Mold Restoration
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Pest Control
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Plumbing
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Roofing
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Siding
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Solar Installations
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Stair Lifts
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Termite Control
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Tree Service
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Water Heaters
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Water Softener
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Wildlife Removal
Professional Services
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Accountants
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Bookkeepers
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Consultants (all types)
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Employment & Staffing
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Financial Planners
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Investment Advisors
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Luxury Transportation
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Music Lessons
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Property Management
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Structural Engineers
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Surveyors
LEADERSHIP
Mel Ebenstein
Director of Perigee Partners’ Service Businesses division
Mel has been involved in all facets of marketing, customer service and contact center operations. In 1998 Mel founded xselnet Inc., a boutique marketing and Internet consultancy, highly skilled at increasing clients’ sales and profits through integrated marketing and Internet solutions. Industry experience is very broad, including home services contractors (strong emphasis, since 2010), CPA firms, health care practices (traditional and progressive), colleges, public relations firms, employment/staffing agencies, coaching services, senior care facilities, pharmacies and more.
In 2011 xselnet acquired Rank Your Sites, a provider of SEO and web development and programming services. In late 2015 the company name was changed to ServExceed, to best reflect their focus on helping service businesses and now ServExceed is partnering with Perigee Partners, to focus on the needs of service businesses.
Mel has also spearheaded the development and operation of numerous websites of his own and has a strong understanding and empathy for entrepreneurs, both online and off.
Mel has a B.S. degree in Business Administration from the City University of New York and did graduate work at Rutgers University in NJ.
CONTACT US
Perigee is ready to help your business reach new heights. Let's get in touch: