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Perigee helps you revolve around your customers, strategy, people, process, and technology.

01

STRATEGY & OPERATIONS

The highest functioning organizations start from a firm foundation of well-built strategic plans. They also execute and adapt those winning plans with excellence. There is little room for error in the strategy or in the execution. Perigee helps clients build and implement world-class strategies and achieve success.

PERIGEE STRATEGY & OPERATIONS FOCUS AREAS

Strategic Advisory

  • Strategic Planning
  • Strategic Roadmaps
  • Competitive Positioning
  • Product & Innovation
  • Business Transformation

Operational Excellence

  • Performance Management
  • Key Performance Indicators (KPIs)
  • Shared Service Catalogs
  • Business Process Engineering
  • Data Analysis and Visualization
  • Vendor Strategy & Management

Mergers & Acquisitions (M&A) 

  • Post Merger Integration (PMI)
  • M&A Playbooks

02

CUSTOMER EXPERIENCE (CX)

Trust Perigee as your partner to lead you through the CX journey to the end goal: happier customers who buy more, tell others and stay longer. Perigee helps clients improve their organizations by revolving around their customers.

Why CX?

Customer Experience (CX) has emerged as a discipline that provides a proven approach to build a competitive advantage and drive business value in a whole new way than the traditional, siloed departments.

Research shows that the customer experience challenges span the entire customer journey. The traditional business model is too siloed to effectively address these challenges.

The departmental structure of Sales, Marketing, Customer Service and Product are too siloed to effectively improve the entire customer journey in a holistic way.

CX has emerged as a proven approach for companies to rise above the crowd and develop happy customers that buy more, stay longer, and tell others.

In every industry studied, the key to differentiation and superior customer value is not the caliber of your people, the quality of product or service, or even the customer improvement/results – although those are all critical components to your company, they appear as indistinguishable to many customers.

PERIGEE CX FOCUS AREAS

Voice of the Customer (VOC)

  • Survey Design, Collection, Analysis & Response
  • Customer Metrics
  • Competitive Positioning
  • Customer Data & Insights

Customer and Employee Experience Design

  • Customer Segmentation and Persona Development
  • Journey Mapping
  • Customer-Centric Culture
  • Customer Loyalty and Retention

Customer-Facing Business Improvement

  • Customer Segmentation and Persona Development
  • Sales Effectiveness
  • Marketing Effectiveness
  • Service Effectiveness

03

ORGANIZATION & CULTURE

It’s the right thing to do and it pays off too. Focus, expertise and discipline are required to create an organizational culture where people fully engage and can be their best.

Whether due to the need to scale up, pare down, increase productivity, elevate the org or reach a strategic goal, Perigee provides the expertise to unlock the potential in the people and your organization.

PERIGEE ORGANIZATION & CULTURE FOCUS AREAS

Leadership & Talent development

Attract, develop, motivate, and retain productive and engaged employees.

  • Organizational alignment
  • Performance management
  • Career development
  • Employee engagement
  • Leadership development and coaching
  • Learning strategy
  • Technology adoption

Technology adoption

Help your people build new skills and adopt new processes to realize the value of your technology investments.

  • Organizational change management
  • Learning strategy
  • Behavioral change
  • Process adoption

Business outcomes

We help companies land their most strategic initiatives, including:

  • Merging organizations
  • Retaining and recruiting top talent
  • Increasing employee engagement
  • Reengineering business processes
  • Increasing organizational performance
  • Implementing new technologies
  • Building new divisions
  • Maximizing salesforce performance
  • Shaping an engaged culture
  • Developing stronger leaders and improving coaching skills

04

PROGRAM LEADERSHIP

To ensure successful outcomes and to deliver real value program leadership. Perigee provides enterprise-class leadership.

PERIGEE PROGRAM LEADERSHIP FOCUS AREAS

Strategic Initiative Leadership

  • Business Case and Value Management
  • Business Transformation
  • Change Adoption and Management

Delivery Expertise

  • Business Process Improvement
  • Portfolio, Program & Project Management
  • Program Management Office (PMO)
  • Agile Delivery
  • Business Analysis

Executive Enablement

  • Meeting Facilitation
  • Planning and Analysis
  • Prioritization and Decision Making

05

TECHNOLOGY & ANALYTICS

Technology plays a vital role to enable excellent customer experiences and to drive other business value. Perigee helps clients select the right technology and implement it in the best way to enable the desired results.

Many business leaders understand the importance of having an active role in technology selection, definition and implementation. The key for the business is being engaged in an appropriate way – both IT and the business have their roles. A partner can be an invaluable bridge between the business and IT to ensure the result is not just a new technology, but an actual solution that improves the business.

Perigee provides Program and Project Management, Business Analysis, Vendor Selection, and User Experience Optimization to ensure technology investments also deliver the expected value.

PERIGEE TECHNOLOGY & ANALYTICS FOCUS AREAS

  • Analytics & Business Intelligence
  • Collaboration
  • Contact Center
  • CRM
  • E-Commerce
  • Mobile
  • Portals
  • Workflow
  • IT Methodology
  • Vendor Selection
  • Implementation
  • Rationalization
  • Migration

CONTACT US

Perigee is ready to help your business reach new heights. Let's get in touch:

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